Independent Ipsos Mori Poll shows:

94% find the receptionists at this surgery helpful 
Local (CCG) average: 89%
National average: 87%

90% were able to get an appointment to see or speak to someone the last time they tried
Local (CCG) average: 90%
National average: 84%

87% usually wait 15 minutes or less after their appointment time to be seen
Local (CCG) average: 64%
National average: 64%

87% say the last GP they saw or spoke to was good at giving them enough time
Local (CCG) average: 90%
National average: 86%

91% say the last GP they saw or spoke to was good at listening to them
Local (CCG) average: 92%
National average: 89%

86% say the last GP they saw or spoke to was good at involving them in decisions about their care
Local (CCG) average: 88%
National average: 82%

96% had confidence and trust in the last GP they saw or spoke to
Local (CCG) average: 97%
National average: 95%

94% say the last nurse they saw or spoke to was good at giving them enough time
Local (CCG) average: 94%
National average: 92%

94% say the last nurse they saw or spoke to was good at listening to them
Local (CCG) average: 93%
National average: 91%

95% say the last nurse they saw or spoke to was good at explaining tests and treatments
Local (CCG) average: 91%
National average: 90%

86% say the last nurse they saw or spoke to was good at involving them in decisions about their care
Local (CCG) average: 86%
National average: 85%

92% say the last nurse they saw or spoke to was good at treating them with care and concern
Local (CCG) average: 92%
National average: 91%

100% had confidence and trust in the last nurse they saw or spoke to
Local (CCG) average: 98%
National average: 97%

 92% describe their overall experience of this surgery as good
Local (CCG) average: 90%

National average: 85%

To see the full 2017 survey results and how we compare, click here

Below are comments left by patients as part of the 2012 CFEP UK Survey.

” The practice is very well run and the services across the spectrum are second to non.”

“Only been with the practice a short time so some questions not applicable.  But overall service extremely good”

“Very happy customer”

“My doctor is first class. Oh yes, he could make me a cup of tea.”

“I have complete confidence in the doctor and deal with no other.”

“All fine.”

“I am happy with my doctors’ service.”

“The doctor is doing an excellent job.”

“No improvements needed. The doctor was excellent.”

“Outstanding. A1. Cheers.”

“A fantastic doctor”

“No improvement necessary.”

“Excellent treatment and respect given.”

“The doctor continues to give excellent care and his practice is second to none”

“This medical practice is first class. We are very lucky to have such a wonderful caring centre.”

“Always seen very quickly which is rare these days. Excellent in all departments!”

“As a family we are completely satisfied with the level of service across the practice. From reception to doctors,
sisters all marvellous. It is the best practice we have been registered with by far!”

“The friendliness and efficiency of this practice is second to none and I cannot think of any way in which it could be improved. We are exceptionally lucky to have such caring doctors and staff looking after us!”

“I think we have the best practice in the country. We are extremely privileged.”

Please contact Nicola Taylor on 01625 548 555 if you wish to become a member of our Patient Participation Group.

Friends and Family Test

As with all organisations in the NHS, we are always mindful of patient satisfaction, and there is no better way of assessing this than the Friends and Family Test.

This is a simple one question survey which basically asks – would you recommend us to your friends and family!

We would really appreciate if you could either ask for a form at reception or download the form here and return it to us either at the reception, or in the post (via the post or simply pop it into the letter box at the front of the surgery).

 

 

 

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